Web development
Someone whose job it is to keep the site working
Security patching, monitoring, backups, performance checks and a monthly allowance for changes.
Short answer
A website maintenance plan covers security patching of the CMS and dependencies, uptime and error monitoring, scheduled backups with tested restores, performance checks and an allowance of hours for content and layout changes.
Why sites decay
Nothing dramatic happens. Plugins go a year without updating, a dependency picks up a known vulnerability, backups are configured but never restored from, and the contact form quietly stops delivering after a mail provider changes something. Nobody notices until it costs an enquiry.
What the plan covers
Patching, monitoring, backups with tested restores, performance checks, and hours for the small changes that always come up. Each month you get a written note of what changed and what needs a decision.
What's included
What website maintenance and support covers
Security patching
Core, framework and dependency updates applied and tested, not just reported.
Uptime and error monitoring
Alerts when the site goes down or starts throwing errors, with someone actually watching them.
Backups and recovery
Scheduled backups, off-server copies, and a restore procedure that has been tested.
Content and small changes
A monthly allowance for the edits and layout tweaks that always come up.
Business outcomes
What changes for the business
A named contact
You know who to email, and roughly when they will reply. That is most of what support means.
Problems found before customers find them
Monitoring and patching prevent the outage that would otherwise be discovered by a sales call.
Technology stack
Tools we use on this work
- WordPress
- Next.js
- Laravel
- MySQL
How we work
How an engagement runs
- 01
Onboarding audit
Current state of code, hosting, dependencies, backups and security recorded.
- 02
Stabilise
Outstanding updates, missing backups and known vulnerabilities dealt with first.
- 03
Ongoing cycle
Monthly patching, monitoring review and change work, with a written summary each month.
Frequently asked questions
Website maintenance and support - questions and answers
Typically: security patching for the CMS, framework and dependencies; uptime and error monitoring; scheduled backups with tested restores; performance checks; and an allowance of hours for content or layout changes. Larger feature work is quoted separately so the retainer stays predictable.
Usually. We start with an audit of the code, hosting and dependencies. Sometimes the honest answer is that stabilising the existing site costs more than rebuilding it, and we say so before taking the retainer rather than after.
Related services
Work that usually goes with this
Web development services
Corporate websites, custom web applications, e-commerce, portals and SaaS platforms, built for performance, search visibility and long-term maintenance.
E-commerce development
E-commerce development covering catalogue, checkout, payment gateways, shipping, order management and back-office integration.
Start a website maintenance and support conversation
Share the current setup and the outcome you need. We will tell you what is realistic, and what it takes.
Call us +92 311 7730410